Return-Path: Subject: Re: Sorry! One of the items you ordered went out of stock (#338005) To: Thread References: <20171011122837.11554.78624@lanvin.dh.bytemark.co.uk> From: Amr Gharbeia Message-ID: Date: Wed, 11 Oct 2017 17:03:33 +0100 User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Thunderbird/52.3.0 MIME-Version: 1.0 In-Reply-To: <20171011122837.11554.78624@lanvin.dh.bytemark.co.uk> Content-Type: text/plain; charset=utf-8 Content-Language: en-US Content-Transfer-Encoding: 8bit X-getmail-retrieved-from-mailbox: [Gmail]/All Mail X-GMAIL-LABELS: "[Imap]/Sent" X-GMAIL-THRID: 1580964165158181336 X-GMAIL-MSGID: 1580977694388628150 Hello This was my first order from Thread. I realised after I paid there was an additional £55 courier cost that I was not told about, and now this even though the item was in stock during checkout. As a result I am ending up paying a price for one item about 25% more than what is announced on your website. This does not encourage me to make another order from Thread.com, a service that seemed very promising initially. On 11/10/17 13:28, Thread wrote: >   > Thread > > > > ------------------------------------------------------------------------ > > > Sorry! One of the items you ordered went out of stock > > ------------------------------------------------------------------------ > > Hey Amr, > > The warehouse just informed me that unfortunately one of the items you > ordered has gone out of stock. > > > > Sale > > > *Selected > * > > £55 > > £44 > > > > I’m so sorry about this! We try hard to keep enough stock to deal with > every situation, but on rare occasions something will go out of stock > just before we package up an order. > > We’ve refunded you fully for these items. If your order contained other > items, they will still be processed. > > You can see some alternative items below. Also, you can always message > Alexander for more recommendations. > > Again, I’m really sorry! We’re working hard to keep this from happening > again. > > Best regards, > > Siobhan Siobhan > Fulfillment Manager > Thread > support@thread.com > > ------------------------------------------------------------------------ > > > Consider these alternatives > > Available in your size > > > > Sale > > > *Selected > * > > £55 > > £44 > > > Available > > S > > > > > > > *Red Herring > * > > £20 > > > Available > > S > > > > > > > *T.M.Lewin > * > > £45 > > > Available > > Size: Small > > > > > > *YOURTURN > * > > £15.99 > > > Available > > S > > > > > > > *boohooMAN > * > > £18 > > > Available > > S > > > > > > > *KIOMI > * > > £24.99 > > > Available > > S > > > > > If you have any questions, please email us at support@thread.com > . > Don't want to receive messages from us? Unsubscribe > . > > > 104 Cavell Street, > London E1 2JA, UK > © 2017 Thread, Inc. > >   > > - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -